So what I came up with was using some Starwood points and getting 2 rooms in Florence for Saturday night. Tricia and Steven explored while Jeff and I sat. If we'd known befor Friday night at 9:30 PMthat that was the plan we might have looked at the "ticket" thing. But as it was they saw the leaning tower of Pisa, but no tickets available, and they saw the outside of things in Florence but no tickets to get in most. So for future guests, be advised, as much as we might want to play it by ear, if you really want to see the most popular sights, prebooking that visit is advised.